Rigenera Clinic srl Milan
Piazza della Repubblica 24 – 20124 Milan MI
VAT number: IT10297030966
Email: info@rigeneraclinic.com
Owner’s email address: info@rigeneraclinic.com
Types of Data collected
Among the types of Personal Data collected by this Application, either independently or through third parties, there are: Cookies; Usage Data; first name; last name; email address; various types of Data; Data communicated while using the service; unique device identifiers for advertising (for example, Google Advertiser ID or IDFA).
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide this Data, it may be impossible for this Application to provide its Service. In cases where this Application specifies some Data as optional, Users are free not to provide such Data, without this having any consequences on the availability or operation of the Service.
Users who are unsure about which Data is mandatory are encouraged to contact the Owner.
Any use of Cookies – or other tracking tools – by this Application or the owners of third-party services used by this Application, unless otherwise specified, is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application and guarantees that he or she has the right to communicate or disseminate them, freeing the Data Controller from any liability towards third parties.
Method and place of processing of the collected data
Treatment methods
The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
Processing is carried out using computer and/or electronic means, following organizational methods and procedures strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the operation of this Application (administrative, sales, marketing, legal, and system administrators) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, and communications agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may be requested from the Data Controller at any time.
Legal basis for processing
The Data Controller processes Personal Data relating to the User if one of the following conditions applies:
- the User has given consent for one or more specific purposes; Note: Under some jurisdictions, the Data Controller may be authorized to process Personal Data without the User’s consent or any other of the legal bases specified below, until the User objects to such processing (“opt-out”). However, this does not apply if the processing of Personal Data is regulated by European data protection legislation;
- processing is necessary for the performance of a contract with the User and/or for the execution of pre-contractual measures;
- processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
- processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.
However, it is always possible to ask the Data Controller to clarify the specific legal basis for each processing and, in particular, to specify whether the processing is based on the law, provided for by a contract, or necessary to conclude a contract.
Place
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Data Controller.
The User’s Personal Data may be transferred to a country other than their own. To obtain further information on the place of processing, the User can refer to the section containing details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can verify whether one of the transfers described above is taking place by examining the section of this document relating to the details on the processing of Personal Data or by requesting information from the Data Controller by contacting him/her using the contact details provided at the beginning.
Retention period
The Data is processed and stored for the time required by the purposes for which it was collected.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User will be retained until such contract has been fully performed.
- Personal Data collected for purposes related to the Data Controller’s legitimate interest will be retained until such interest is fulfilled. Users may obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
When processing is based on the User’s consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Controller may be required to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiration of this period, the right to access, erasure, rectification, and the right to data portability can no longer be exercised.
Purpose of Processing Collected Data
The User’s Data is collected to allow the Owner to provide its Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), identify any malicious or fraudulent activity, as well as the following: Statistics, Contacting the User, Remarketing and behavioral targeting, Managing data collection and online surveys, Advertising, Interaction with live chat platforms, Managing contacts and sending messages, Tag Management, and Displaying content from external platforms.
To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User may refer to the section “Details on the Processing of Personal Data”.
Details on the processing of personal data
Personal Data is collected for the following purposes and using the following services:
1. Contacting the User – Contact Form (this Application)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.
Personal Data processed: last name; email address; first name; various types of Data.
2. User database management
This type of service allows the Owner to build user profiles starting from an email address, name, or any other information the User provides to this Application, as well as to track User activity through statistical features. This Personal Data may also be cross-referenced with publicly available information about the User (such as social media profiles) and used to build private profiles that the Owner can view and use to improve this Application.
Some of these services may also allow scheduled messages to be sent to the User, such as emails based on specific actions performed on this Application.
Brevo CRM (Brevo Inc.)
Brevo CRM is a user database management service provided by Brevo Inc.
Brevo CRM can also be used as a means of communication, to exchange emails or messages using this Application.
To use the service provided by Brevo, the Data Controller generally shares information about Users (who make purchases), such as contact information and purchase history. For further information regarding the scope of this sharing, please see the information below under the heading “Personal Data Processed.”
Personal Data processed: email address; name.
Place of processing: United States – Privacy Policy .
3. Management of data collection and online surveys
This type of service allows this Application to manage the creation, implementation, administration, distribution, and analysis of online forms and surveys in order to collect, store, and reuse the Data of Users who respond.
The Personal Data collected depends on the information requested and provided by Users in the corresponding online form.
These services may be integrated with a wide range of third-party services to allow the Owner to perform subsequent actions with the processed Data – for example, contact management, sending messages, statistics, advertising and payment processing.
Facebook Lead Ads (Facebook, Inc.)
Facebook Lead Ads is an advertising and data collection service provided by Facebook, Inc. that allows users to see ads in the form of pre-populated forms with personal data from their Facebook profiles, such as names and email addresses. Depending on the type of ad, users may be asked to provide additional information.
Submitting the form involves the collection and processing of this Data by the Data Controller in accordance with this privacy policy and only for the specific purpose indicated in the form and/or within this privacy policy, where applicable.
The User may exercise his or her rights at any time, including the right to withdraw consent to the processing of his or her Data, as specified in the section containing information on the User’s rights in this privacy policy.
Personal Data processed: Cookies.
Place of processing: United States – Privacy Policy – Opt Out .
Brevo Forms (Brevo Inc.)
Brevo Forms is a form builder and data collection platform provided by Brevo Inc.
To use the service provided by Brevo, the Data Controller generally shares information about Users (who make purchases), such as contact information and purchase history. For further information regarding the scope of this sharing, please see the information below under the heading “Personal Data Processed.”
Personal Data processed: email address; name.
Place of processing: United States – Privacy Policy .
4. Advertising
This type of service allows User Data to be used for commercial communication purposes. These communications are displayed on this Application in the form of banners and other forms of advertising, including in relation to the User’s interests.
This does not mean that all Personal Data is used for this purpose. Data and conditions of use are indicated below.
Some of the services listed below may use Tracking Tools to identify the User or use behavioral retargeting, i.e., display personalized ads based on the User’s interests and behavior, including those detected outside this Application. For more information, we recommend checking the privacy policies of the respective services.
Services of this type generally offer the option to disable this tracking. In addition to any opt-out function provided by any of the services listed in this document, the User can learn more about how to disable interest-based advertising in the “How to disable interest-based advertising” section of this document.
Facebook Lookalike Audience (Facebook, Inc.)
Facebook Lookalike Audience is an advertising and behavioral targeting service provided by Facebook, Inc. that uses the data collected through Facebook Custom Audience to display ads to users with similar behavior to users who are already in a Custom Audience list based on their previous use of this Application or their interaction with relevant content across Facebook apps and services.
Based on this data, personalized ads will be shown to users suggested by Facebook Lookalike Audience.
Users can opt out of Facebook’s use of cookies for ad personalization by visiting this opt-out page .
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out .
Facebook Audience Network (Facebook, Inc.)
Facebook Audience Network is an advertising service provided by Facebook, Inc. To understand how Facebook uses data, please consult Facebook’s data policy .
To enable the Facebook Audience Network to function, this Application may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS) or technologies similar to cookies. One of the ways Audience Network delivers advertising messages to the User is by using the User’s advertising preferences. The User can control the sharing of their advertising preferences within the Facebook Ad Settings .
Users can opt out of certain Audience Network targeting features through their device settings. For example, they can change their mobile advertising settings or follow the Audience Network-related instructions in this privacy policy.
Personal Data processed: Cookies; Usage Data; unique device identifiers for advertising (for example, Google Advertiser ID or IDFA).
Place of processing: United States – Privacy Policy – Opt Out .
Google Ads Similar Audiences (Google Ireland Limited)
Similar Audiences is an advertising and behavioral targeting service provided by Google Ireland Limited that uses Google Ads Remarketing Data to display ads to Users with similar behavior to those of other Users who are already on the remarketing list due to their previous use of this Application.
Based on this data, personalized ads will be shown to Users suggested by Google Ads Similar Audiences.
Users who do not wish to be included in similar audiences can opt out and disable the use of advertising tracking tools by visiting: Google Ads Settings .
To understand Google’s use of data, please see Google’s partner policy .
Personal Data processed: Cookies; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out .
5. Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to track User behavior.
Google Analytics (Google Ireland Limited)
Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected to track and examine the use of this Application, compile reports, and share them with other Google services.
Google may use the Personal Data to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out .
Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)
Facebook Ads conversion tracking (Facebook pixel) is a statistics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed within this Application. The Facebook pixel tracks conversions that can be attributed to Facebook, Instagram, and Audience Network ads.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy .
Google Ads Conversion Tracking (Google Ireland Limited)
Google Ads conversion tracking is a statistics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed within this Application.
Personal Data processed: Cookies; Usage Data.
Place of processing: Ireland – Privacy Policy .
Meta Events Manager (Meta Platforms Ireland Limited)
Meta Events Manager is a statistics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can provide the Owner with information on traffic and interactions on this Application.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy .
6. Managing contacts and sending messages
This type of service allows us to manage a database of email contacts, telephone contacts, or any other contact information used to communicate with the User.
These services may also collect data relating to the date and time the messages were viewed by the User, as well as the User’s interaction with them, such as information on clicks on links included in messages.
Brevo (Brevo Inc.)
Brevo is an email address management and message sending service provided by Brevo Inc.
To use the service provided by Brevo, the Data Controller generally shares information about Users (who make purchases), such as contact information and purchase history. For further information regarding the scope of this sharing, please see the information below under the heading “Personal Data Processed.”
Personal Data processed: email address; name.
Place of processing: United States – Privacy Policy – Opt Out .
7. Tag Management
This type of service is functional to the centralized management of the tags or scripts used on this Application.
The use of these services involves the flow of User Data through them and, if applicable, their retention.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy .
8. Interaction with live chat platforms
This type of service allows interaction with live chat platforms operated by third parties directly from the pages of this Application. This allows the User to contact this Application’s support service or for this Application to contact the User while browsing its pages.
If a service for interacting with live chat platforms is installed, it may collect Usage Data for the pages on which it is installed, even if Users do not use the service. Furthermore, live chat conversations may be recorded.
Facebook Messenger Customer Chat (Facebook, Inc.)
Facebook Messenger Customer Chat is an interaction service with the Facebook Messenger live chat platform, provided by Facebook, Inc.
Personal Data processed: Cookies; Data communicated while using the service; Usage Data.
Place of processing: United States – Privacy Policy .
9. Remarketing e behavioral targeting
This type of service allows this Application and its partners to communicate, optimize, and serve advertising based on the User’s past use of this Application.
This activity is facilitated by tracking Usage Data and using Tracking Tools to collect information that is then transferred to partners who manage remarketing and behavioral targeting activities.
Some services offer a remarketing option based on email address lists.
In addition to the opt-out features offered by the services listed below, the User can opt out by visiting the Network Advertising Initiative opt-out page .
Users may also opt-out of certain advertising features through applicable device settings, such as the device’s mobile advertising settings or general advertising settings.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out .
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.
Users can opt out of Facebook’s use of cookies for ad personalization by visiting this opt-out page .
Personal Data processed: Cookies; email address.
Place of processing: United States – Privacy Policy – Opt Out .
Remarketing Google Ads (Google Ireland Limited)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie.
Users can opt out of Google’s use of cookies for ad personalization by visiting Google’s Ads Settings .
Personal Data processed: Cookies; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out .
Brevo segmentation and social advertising (Brevo Inc.)
Brevo segmentation and social advertising is a remarketing and behavioral targeting service provided by Brevo Inc.
Brevo segmentation and social advertising uses tracking technology to monitor User behavior. This data is then used to personalize the User’s experience and deliver targeted advertising. Brevo segmentation and social advertising may also connect the collected data with other networks, including advertising networks, enabling these third parties to track and target the User. The Data Controller, unless otherwise provided in this document, has no direct relationship with the third parties that Brevo segmentation and social advertising may include.
To use the service provided by Brevo, the Data Controller generally shares information about Users (who make purchases), such as contact information and purchase history. For further information regarding the scope of this sharing, please see the information below under the heading “Personal Data Processed.”
Personal Data processed: purchase history; Usage Data; email address; device information; Tracking Tools.
Place of processing: United States – Privacy Policy – Opt Out .
10. Viewing content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service may still collect web traffic data relating to the pages where the service is installed, even when users do not use it.
Google Fonts (Google Ireland Limited)
Google Fonts is a font display service managed by Google Ireland Limited that allows this Application to integrate such content within its pages.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy .
Learn how to opt out of interest-based ads
In addition to any opt-out functions provided by any of the services listed in this document, Users can read more about how to opt out of interest-based advertising in the dedicated section of the Cookie Policy.
User Rights
Users may exercise certain rights with reference to the Data processed by the Data Controller.
In particular, the User has the right to:
- withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously expressed.
- Object to the processing of your data. Users may object to the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are provided in the section below.
- Access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the processed Data.
- Verify and request rectification. The User can verify the accuracy of their Data and request its updating or correction.
- Obtain restriction of processing. When certain conditions apply, the User may request that the processing of their Data be restricted. In this case, the Data Controller will not process the Data for any purpose other than its storage.
- obtain the deletion or removal of their Personal Data. Under certain conditions, the User may request that the Data Controller delete their Data.
- Receive your Data or have it transferred to another controller. The User has the right to receive his or her Data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transferred to another controller without hindrance. This provision applies when the Data is processed by automated means and the processing is based on the User’s consent, on a contract to which the User is a party, or on contractual obligations related to it.
- File a complaint. The User may file a complaint with the competent data protection supervisory authority or take legal action.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of official authority vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users are informed that, if their data is processed for direct marketing purposes, they can object to the processing without providing any justification. To find out whether the Data Controller processes data for direct marketing purposes, Users can refer to the relevant sections of this document.
How to exercise your rights
To exercise User rights, Users may direct a request to the Data Controller’s contact details provided in this document. Requests are submitted free of charge and will be processed by the Data Controller as quickly as possible, in any case within one month.
Cookie Policy
This website uses tracking tools. To learn more, the User can consult the Cookie Policy .
Further information on treatment
Defense in court
The User’s Personal Data may be used by the Data Controller in court or in the preparatory stages leading to possible legal action for the defense against improper use of this Application or related Services by the User.
The User declares to be aware that the Data Controller may be required to disclose the Data by order of public authorities.
Specific information
Upon the User’s request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For operational and maintenance purposes, this Application and any third-party services it uses may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User’s IP address.
Information not contained in this policy
Further information regarding the processing of Personal Data may be requested from the Data Controller at any time using the contact details.
Response to “Do Not Track” requests
This Application does not support “Do Not Track” requests.
To find out whether any third-party services it uses support them, please consult their respective privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application and, where technically and legally feasible, by sending a notification to Users via one of the contact details available to the Data Controller. Therefore, please check this page frequently, referring to the last modification date indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.